1. How many modules are there in the Management Essentials Toolkit™?
There are 10 Modules in the Management Essentials Toolkit. It includes materials that address the 10 Keys to Success for New Managers, including material on improving; Communication,Time Management, Motivation, Performance, Customers, Teams, Continuous Improvement, Influence, Meetings, and Problem Solving.
2. Why these 10 Modules?
After over 15 years as a manager, as well as 10years leading departments and nearly 20 years training people I found that there were 10 secret keys to success that were common across really great managers. These keys were:
*They are great communicators and spend more time listening than talking
*They are better organised and focus on time as a commodity, constantly maximising their time to maximise their output
*They understand what makes themselves tick, and what drives them to succeed, so they better position themselves to work on projects that play to their strengths and their aspirations
*They demonstrate sophisticated levels of performance, not just productivity, seeking to do their best without trying to be great at everything
*They understand who the customer is and how important it is to keep them coming back, whether that is directly, or indirectly, internal or external
*They believe they too have limits and can not do everything on their own, instead seeking out strengths in others and building teams of peers (and/or high performing teams that look up to them)
*They continuously seek to do things better, more efficiently, more effectively, whether it is in their remit or not
*They are aware and focused on improving their impact and influence, conscious how they come across and sensitive to the needs and feelings of others
*They are comfortable running meetings and projects, clear about what is required and able to identify gaps
*They can identify and troubleshoot problems effectively to add more value to any project they are involved in
3. Are there any other modules included?
Yes, we will be adding some more Toolkits soon, which will include a HR for Managers e-learning and an introductory course too. We will always add modules, we will not take any away.
4. How long do I have access for?
You will remain a learner in our Academy once you signup. You can signup for free to get access to our Community. Once you purchase any module or Toolkit, in most cases you will have access for 12months. If you purchase a subscription then you will retain access for as long as you pay for the subscription. The bundle is for 12 months access to the Management Essentials Complete Toolkit, which includes all 10 ME Modules. Lifetime access is available for an additional charge.
5. What if I want to cancel?
You can cancel a subscription at any time. Once you purchase we do not offer refunds for the period subscribed as you will have accessed all our materials from the purchase date.
6. What do you do with our personal data?
Please take time to review our privacy and data protection policies and data. In short, we will send emails relevant to your course or marketing emails relevant to you. We don't use them for anything else, or pass them on to third parties.
7. Can the Community contact me?
You can take part in community discussions, and may get messaged by course administrators. You can post group discussions comments, and others can see them (those that are part of that group). As with any community if you post to everyone in the community you can get responses or feedback from the community. If you have concerns about behaviour you can escalate to any of the support team and we will address this. This may mean terminating access without refund for offending parties.
8. Can I have a private community or private group for people I work with?
Yes, you can have private groups and communities, and these will need to be setup with us so the correct permissions are established. You will need a business or trainer account for this. We suggest contacting us to arrange this on firstname.lastname@example.org
9. Can I get a discount for multiple purchases?
Yes, we suggest you purchase a subscription for multiple purchases as this controls our invoicing and also is structured to allow you to have your own private area for your people. This would work for a team or business that wants to have courses and groups just for themselves. Please message us, or contact us on our contact page for more information. You can do this through our shop, for details contact email@example.com
10. Can we add content and courses for our own teams/companies?
Yes, you can have your own private area for courses and content if you purchase a trainer or instructor subscription and/or business subscription which allows you to add and report on your own content/users. You also have the ability to publish content for sale in our marketplace. Please contact us for more details on firstname.lastname@example.org
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